03rd June to 21st August

Skills to advance : Customer service

QQI Level 5 (6 weeks) 03.07 - 21.08
The award will equip the learner with the competence to provide effective customer service within a work, social or voluntary environment, operating independently while under general supervision.


What is Skills to Advance?

Skills to Advance is an initiative which aims to equip employees with the skills they need to progress in their current role or to adapt to the changing job market. It provides certified, part-time training opportunities for employees to upskill or reskill.

Working closely with small and medium-sized enterprises, Skills to Advance helps employers identify skills needs and invest in their workforce by providing heavily subsidised education and training to eligible staff.


Information for Employees

Skills to Advance has opportunities for anyone in employment to upskill or reskill, particularly if your skills level are below level 5 on the National Framework of Qualifications and/or if they are:

  • Currently working in a lower-skilled job or
  • Aged 50+ or
  • Currently working in a job that is experiencing significant change


For further information

Skills to Advance


Contact: Linda Ennis
Tel: 086 067 9510

Contact: Ann Gallagher 
Tel: 086 787 0854 
Email: agallagher@lmetb.ie 

Contact: Pamela Ryan
Tel: 086 083 8004



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Date & Time

Saturday - 03 June 2023, to Monday - 21 August 2023
09:00 - 17:00 GMT


Newtown Link Road, Greenhills Drogheda Louth Ireland A92 CD3D

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