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FREQUENTLY ASKED QUESTIONS

A Quick Guide to Booking & Using Connected Hubs

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How to make a booking on ConnectedHubs.ie

Search the hub network

Search for Hubs near your location or across Ireland by using the search filters and map. You can view the details of each Hub and see their available booking options. Each Hub contains a different range of booking options on Hot Desks, Dedicated Desks, Offices and Meeting Rooms. Online booking and support is directly with each Hub.

01

Make your booking

Once you have selected either a Desk or Meeting Room, you will be taken to the Checkout section where you will complete the booking process. Got questions? Use the Contact Form located on the Hub Profile to contact the Hub Manager.

02

Payments & Receipts

You will receive an email after your booking with your order receipt. You can also login to your account and go to the Orders section to view the historical records and download the invoices.

If you need to cancel a booking, please reach out to the Manager of the Hub you have booked with and they will be able to assist you.

03

Manage your bookings and payments with your dedicated member dashboard

How to Register on ConnectedHubs.ie

Accessing your member dashboard

When you purchase any desk plan with any Hub for the first time, your dedicated member dashboard is automatically created. You can log in now with your newly created account from the checkout section.

On the dashboard you will see and manage your account details, manage your bookings and receipts, view, information about the Hub you have booked and access services such as their meeting room calendar (if applicable) and the Hub handbook. You will also see a range of activity across the members network such as event notifications and relevant news.

Online Payments

Online payments

When you make a booking on Connected Hubs you will have the option to pay via Credit & Debit Cards, Google Pay and Apple Pay for Hubs that accept online payment.

Some Hubs have a pre-approval requirement before you complete your booking. This is to ensure they can facilitate your request. In this case you will not complete the payment process on the first booking but afterwards once your application is approved by that Hub.

Once you have made your booking you will receive a confirmation email and a receipt for the order. A full history of your bookings, invoices and receipts is available on your member dashboard.

Frequently Asked Questions

Explore our comprehensive FAQ section to find quick answers to common inquiries.

General

#01

What are the membership options and pricing?

Membership options and pricing vary by Hub. You can find detailed information about the specific membership plans and pricing for each Hub by visiting their individual pages on the Connected Hubs platform.

#02

What is the process for signing up and registering on the Connected Hubs platform?

Signing up and registering on the Connected Hubs platform is simple. Visit the Connected Hubs website, click on the "Sign Up" button, and follow the prompts to create an account. Once registered, you can log in, search for Hubs, book spaces, and access all the features available on the platform. There are multiple user types at sign up

  • Choose 'Individual' if you want to make bookings solely on your own behalf

  • Choose 'Business' if you are a business and want to set up an account that will be connected to employee accounts and allow bookings in multiple Hubs.

#03

Can I/we book workspaces or meeting rooms online through the Connected Hubs platform?

Yes, you can easily book workspaces, meeting rooms, and other facilities online through the Connected Hubs platform. If you already know your preferred Hub, simply log in, select the Hub, and choose the space that meets your needs. If you're unsure which Hub to choose, you can perform a wider search by location, amenities, or services to find the best option for you. The platform allows you to compare different Hubs and their offerings before making a booking.

#04

What amenities are typically available at Connected Hubs, such as high-speed internet, printing services, or other facilities?

Most Connected Hubs offer high-speed internet, printing services, meeting rooms, kitchen facilities and break out spaces, and workspaces of various types and sizes. Some Hubs may also provide additional amenities such as video conferencing equipment, podcast studios, parking, and event spaces. Specific amenities can be found on each Hub's page.

#05

Can I/we use multiple Hubs across the network with a single membership?

There is no single paid membership option that allows access to multiple Hubs, as all Hubs on the platform are independent businesses and do not share membership plans. However, with your single log-in to connectedhubs.ie, you can easily search, book, and pay for spaces at multiple Hubs across the network. This streamlined process ensures you can access the facilities you need, wherever you are.

#06

Who can I/we contact for support or if I/we have specific questions about a particular Hub?

For support or specific questions about a Hub, you can contact the Hub directly using the contact information provided on their individual page on the Connected Hubs platform. Alternatively, you can reach out to the Connected Hubs support team through the contact form on our website or on info@connectedhubs.ie

#07

How can I find a Hub near a specific location?

You can find a Hub near your desired location by using the search function on the Connected Hubs platform. Enter your location or desired area, and the platform will display a list of nearby Hubs along with their details. Our search function also offers a 'near me' facility with a customisable search radius.

#08

Are there opportunities for networking and collaboration with other startups and businesses within the Hubs?

Yes, Connected Hubs fosters a collaborative environment where you can network and collaborate with other startups, businesses, and remote workers. Many Hubs offer regular events, workshops, and networking sessions to facilitate these connections. Additionally, members of individual Hubs also get access to nationwide Hub events, many of which are free and delivered online, providing even more opportunities to connect and collaborate with a wider community.

#09

How are payments and cancellations handled for bookings made through Connected Hubs?

Connected Hubs does not handle any payments directly for your booking; all payments go directly to each Hub you're booking with. Any support or questions you have should be directed to the Hub Manager of the Hub you're looking to book with. You will receive an email after your booking with your order receipt. If you have an account, you can log in and go to the Orders section to view historical records and download invoices. If you need to cancel a booking on any Desk Plan, Meeting Room, or Event order, please reach out to the Hub Manager of the Hub you have booked with, and they will be able to assist you.

#10

How is my personal information handled by Connected Hubs?

Any personal information which you provide will be treated securely and confidentially in accordance with the Data Protection Acts 1988-2018 and the General Data Protection Regulation (GDPR). We do not collect any personal data apart from the information that you volunteer when booking a desk, meeting room, or an event. This information is shared only with the Hub Manager to manage their Hub operations.

Your Members Account allows you to view all the details we have recorded for operations such as checkout payments information of your name, address, and contact details. You can view all your orders and turn on Two-Factor Authentication for your account. We do not hold any other information on you or any privacy-intrusive cookies.

Connected Hubs anonymizes data to analyse usage patterns of the website, in order to improve the website's effectiveness for policy purposes only. All Personal and Order Information is encrypted within the platform. Please read the full details of the Terms & Conditions alongside the GDPR Privacy Policy.

Remote Worker

#11

How do I connect with other remote workers and businesses within the Connected Hubs network?

Hubs are designed as collaborative spaces where Hub members are encouraged to meet others. You can connect with other remote workers and businesses through various events, workshops, and networking sessions hosted by the Hubs. Additionally, we will shortly have a new facility on the website that allows you to see and connect with other members in your Hub, further enhancing opportunities for collaboration and networking.

#12

Can I arrange long-term coworking space bookings through Connected Hubs?

Yes, you can arrange long-term coworking space bookings through the Connected Hubs platform. Simply search for your preferred Hub, check their availability for long-term bookings, and follow the booking process to secure your space for an extended period.

#13

Are there any events, workshops, or networking opportunities available for remote workers at the Hubs?

Yes, there are numerous events, workshops, and networking opportunities available for remote workers at the Hubs. These events are designed to help you connect with other professionals, learn new skills, and grow your network. Many Hubs also offer access to nationwide events, some of which are free and delivered online, providing even more opportunities to engage with the broader Connected Hubs community.

#14

Can you create invoices that will go to my employer?

Connected Hubs can create invoices that has your employer details in the appropriate fields. When making a booking, simply provide the necessary billing information. You will then be able to download and email that invoice to your employer.

Start-up

#15

Are there any special programs or initiatives specifically for startups within the Connected Hubs network?

Yes, many Hubs within the Connected Hubs network offer special programs and initiatives specifically for startups. These may include accelerator programs, mentorship opportunities, hackathons and networking events. Check the individual Hub pages for details on the programs they offer and stay updated on new initiatives through the Connected Hubs platform.

Corporate

#16

How can Connected Hubs accommodate the needs of our large corporate team?

Connected Hubs can accommodate the needs of large corporate teams by offering flexible workspace solutions, including hot desks, dedicated offices, and meeting rooms. Many Hubs are equipped with modern amenities such as high-speed internet, video conferencing facilities, and breakout areas to support your team's productivity and collaboration. For more information visit our dedicated information page for Corporate Teams

#17

Can we arrange long-term leases or exclusive use of specific spaces within the Hubs?

Yes, many Hubs within the Connected Hubs network offer the option to arrange long-term leases or exclusive use of specific spaces. You can discuss your requirements directly with the Hub management to tailor a solution that fits your corporate needs. Our Connected Hubs team can help you identify appropriate Hubs and locations based on your requirements.

#18

Who can we contact for customised solutions or if we have specific requirements for our corporate team?

For customised solutions or specific requirements for your corporate team, you can contact the Hub management directly using the contact information provided on their individual page on the Connected Hubs platform. Alternatively, you can reach out to the Connected Hubs support team through the contact form on our website for further assistance, or email info@connectedhubs.ie We will work alongside you to help you define or refine your needs and identify solutions and Hubs to support your goals.